A) From successful payment approval, your order will usually take between 2-5 business days. In metro Melbourne orders will usually be received within 2 business days from order processing. If an urgent delivery is required please contact us prior to payment to organise a special courier so we can meet your needs.
Q) Is your payment system safe, and do you store my credit card numbers?
A) Payments are made via a Secure Socket layer 256 bit, digitally encrypted payment gateway and NO credit card information is retained by our system.
Q) What is the next step once I have made the payment?
A) Upon successful payment at any time of day or night 7 days a week, you will receive an email confirming your order with Moroka.30. Within the next business day your order will be processed, then within two business days it will be picked and packaged for sending from our warehouse in Tullamarine, Melbourne. You will receive 2 further email updates confirming the processing of your order, and the sending of your order.
Q) How can check if & when my order has been processed and sent?
A) Once you have successfully completed your order you can log back in via the order tracking on the home page and check the updated status of your order. You will also receive an email at each updated stage.
Q) Can I pick up my order?
A) Yes, by appointment only however pickups can be made. Please contact us via the contact page.
A) Yes, please enquire before you checkout for a shipping quote.
Q) Can I provide feedback on the products I have used and products that I will like to see available in the future?
A) YES! We welcome any feedback so please send us your feedback, reviews and photos via the contact us page.
Q) What happens if I receive the wrong product?
A) We will replace the product with the correct item. We will pay for return postage of the incorrect item and postage of the new item.
Q) Are your products covered by warranty?
A) Yes, all products are covered by warranty. Should you have a warranty enquiry please contact us via the contact page. See the product specification for warranty details and please see the Terms and Conditions for full warranty information.
Q) Do you have a returns policy?
A) Yes, we do have a returns policy for faulty or damaged goods. Please see Terms and Conditions for full details.
Q) Do you have a refunds policy?
A) Yes, a refund is applicable only to damaged goods if we are unable to replace the item. Please see Terms and Conditions for full details.
Q) What if I want a different size, colour or model, can I exchange it?
A) Yes, there is no problem if you change your mind and wish to exchange an item as long as you pay postage and the item is returned in its original condition. Please see Terms and Conditions for full details.
Q) How do I provide proof of purchase for a warranty claim?
A) Your tax invoice that is automatically e-mailed to you after confirming your order will act as your proof of purchase.
Q) Will my dog find your products comfortable to sleep on?
